Last Updated: Feb 1, 2024

At selatv.com, we strive to provide high-quality IPTV subscription services to our valued customers. We understand that circumstances may arise where you may need to request a refund. Please review our refund policy outlined below:

1. Refund Eligibility:

Timeframe:

Customers have up to 7 days from the date of purchase to request a refund for their IPTV subscription.

Eligibility Criteria:

Refund requests will be considered under the following circumstances:

  • Service interruptions or downtime that significantly impact access to subscribed content.
  • Failure to deliver promised content or features as outlined during the subscription process.
  • Persistent technical issues that prevent customers from using the service as intended.
  • Misrepresentation of services, including features, content quality, or availability during the subscription process.

2. Refund Process:

Request Submission:

To initiate a refund request, customers must contact our customer support team within the 7-day refund window.

Documentation:

Customers may be required to provide documentation or evidence to support their refund request, such as screenshots of technical issues or service interruptions.

Evaluation:

Our team will evaluate each refund request based on the eligibility criteria outlined in this policy.

4. Refund Process:

Request Submission:

To initiate a refund request, customers must contact our customer support team within the 7-day refund window.

Documentation:

Customers may be required to provide documentation or evidence to support their refund request, such as screenshots of technical issues or service interruptions.

Evaluation:

Our team will evaluate each refund request based on the eligibility criteria outlined in this policy.

3. Refund Approval:

Resolution within 24 Hours:

We strive to resolve refund requests promptly. If the issue prompting the refund request can be addressed and resolved satisfactorily within 24 hours, the customer will be informed accordingly.

Refund Processing:

Approved refunds will be processed within a reasonable timeframe using the original payment method used for the purchase.

4. Refund Denial:

Non-Eligible Circumstances:

Refund requests may be denied if they do not meet the eligibility criteria outlined in this policy.

Excessive Refund Requests:

We reserve the right to deny refund requests in cases where there is evidence of abuse or excessive refund requests.

5. Contact Us:

If you have any questions or need assistance regarding our refund policy, please contact our customer support team at CONTACT US PAGE within the refund window period.